Are you thinking about increasing the automation of its IT service management (ITSM) capabilities? Or maybe your IT department is looking to find a way to better deliver against the growing business demand for technology as well as the increased expectations of the people it serves? In any case this blog will be able to assist you in gaining the benefits of adding AI for IT support to the key actions to make sure you are getting your automation investments in the right direction. The key advantages of IT Helpdesk AutomationModern businesses require: Additional technology that can help aid in the management and support of IT departments. Rapider changes, such as the development of new capabilities. Improved technology capability with higher-quality services and employee experience improvements. Lower unit costs. Key procedures for getting your ITSM automation right Like many other aspects of the ITSM world or enterprise service management world it's worth looking at the failures and successes of other organizations when either beginning something new or changing the status quo. In this regard Here are some important steps to get your Automate IT Services right: Learn the distinction between automation and orchestration. One way to think of the distinction is that automation is setting up one task to run independently. Whereas orchestration is the automation of many automated tasks - think of a digital workflow or process.
Take into consideration the ROI (ROI). Do not automate "just because you could." Instead, make it easier to automate tasks to reap a known number of benefits. More specifically you should automate when the benefits of automation outweigh the costs. This might relate to efficiency, cost of operations as well as error reduction. It could also free up valuable people to do other tasks, or something other than that. Learn how automation can be controlled. Automating repetitive tasks that have predictable variability and high repetition is feasible. It can be automated or orchestrated when it can be described, mappedand with predictable results. You can find out more about AI at Aisera.com. If possible you can, try to arrange Password resets are a prime example of a task that could be automated. However, if you automate tasks , without being able to control the procedure that that task executes, it's just an optimization local to the task. Professionally trained ITSM practitioners are aware of the risks resulting from local optimization and the same is true for automation. Automate the process. This includes tasks and processes that are not well-defined or comprehensive. If the processes are not consistent in delivering the expected results. Or , when processes are opaque or require manual intervention. Make sure that the appropriate automation tools and capabilities are readily available Failure to utilize the appropriate technology or using technology that isn't suitable for automation and orchestration can lead to frustration and even failure. Learn and build the right capabilities Successful automation is critically dependent on the availability of the right personnel who have the appropriate skills: design skills, logical thinking and reasoning, organizational expertise and much more. Please don't try to automate without having the right people. I hope that the information above will help your IT department and wider organization adding much-needed automation to its activities.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
February 2022
Categories |